All our products are provided in the form of downloads with a free trial period.
We encourage you to make full use of the trial period, to ensure that the product meets your requirements.
When you purchase a licence key, a temporary key will be made available to you immediately, so you can continue to use the product while we process your order.
We aim to email your full licence key within 24 hours of your order date. No additional downloads are necessary - the licence key unlocks the trial software.
Refunds cannot normally be issued, because the trial period means that you should have made sure you were happy with the product before purchasing.
Please note that no physical products are ever sent. The licence key that you purchase is sent to you by email within 24 hours. Please check your junk mail / spam folders, and allow email from our domain to be received.